Terms of service

1. General Terms

Premier Home is Pakistan’s trusted destination for quality home essentials, partnered with Premier Housewares UK. As a leading online store, we offer a range of stylish, functional, and affordable home accessories

2. Orders and Payments

1.      Order Placement: By placing an order on our Site, you agree to purchase the products described at the price indicated at checkout. All orders are subject to acceptance and availability.

 

2.      Pricing: We strive to ensure pricing accuracy but reserve the right to correct any errors. If a pricing discrepancy is identified, we may cancel your order before dispatch and contact you regarding reprocessing your purchase at the correct price.

 

3.      Payment Methods: 

  •            Cash on Delivery: We accept Cash on Delivery (COD) for all orders. Full payment is required at the time of delivery.
  • Bank Transfer: If you want to pay in advance (before receiving you order), you can contact us via phone or WhatsApp, our representative will share account details for payment processing.

4.      Currency: All prices are listed in Pakistani Rupees (PKR).

3. Shipping and Delivery

1.      Shipping Areas: We primarily ship within Pakistan.

2.      Delivery Time: We typically process orders within 2 - 3 business days. Estimated delivery times vary based on your location and are provided at checkout. Please note that delays may occur due to factors beyond our control (e.g., carrier delays, customs, weather).

3.      Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing your order tracking ID

4. Returns, Exchanges, and Refunds

  1. Policy Overview: If you receive an item that is damaged, defective, or missing, contact our customer support team immediately. For details on how we handle returns and exchanges, please review our return policy page.
  2. Timing: Requests for returns or exchanges must be initiated within the timeframe stated in our policy after receiving your product.
  3. Condition: Returned items must be in their original packaging and condition, unless the product arrived damaged

5. Intellectual Property Rights

All content on our website—including text, images, graphics, logos, and trademarks—is the property of Premier Home or our partners. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

6. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

  • Email: info@premierhome.pk
  • Phone: 03000703499
  • Address: 42-E/1 Ghalib Road Gulberg-III, Lahore, Pakistan