Privacy Policy
Exchange Policy:
Once your order has been shipped, you will receive a shipping confirmation via email containing details about your Cash on Delivery (COD) amount and order tracking ID. After receiving the product, if you find that the item is broken or missing, you can contact our customer support team. Please note our exchange policy will be applied to your order upon successful delivery of your product.
Cancellation Policy:
Premier Home Private Ltd retains the right to cancel any order under certain circumstances, such as when an item is out of stock, pricing errors occur, or if the credit card payment is declined by the issuing financial institution. Additionally, you can easily track your order by visiting contact us.
Delivery Policy:
Our online store (We) ensures a smooth and reliable delivery service for our valued customers. Our efficient shipping services, include various delivery options, such as standard and expedited shipping, to meet your expectations (needs).
Order Processing
We typically process orders within 2-3 business days. Delivery times may vary based on your location. Our utmost priority is to ensure that your products are packaged securely and reach you in perfect condition.
1. Shipping Charges (All Over Pakistan)
- For orders under the value of 5000 PKR, shipping charges of 400 PKR will be applied.
- For orders over 5000 PKR shipping charges of 240 PKR will be applied.
- For orders over 12000 PKR shipping charges will be waived.
Customers can expect to receive their orders within 5 to 7 working days at their doorstep.
2. Order Tracking
We offer order tracking services so that you can stay informed about the progress of your delivery. Be assured that our customer support team is always available to assist you with any inquiries or concerns related to your delivery.
Privacy Policy:
Premier Home, a business child of Premier Housewares UK, is committed to protecting your privacy and ensuring the security of your personal information when you use our online store. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information. By accessing or using our website Premier Home or any related services, you consent to the terms of this Privacy Policy.
Information We Collect
1.1. Personal Information
We may collect the following personal information when you interact with our website:
1. Contact Information: Your name, email address, phone number, and postal address.
2. Account Information: Username, password, and other account-related details if you create an account on our website.
3. Payment Information: Credit card or other payment information when you make a purchase.
4. Demographic Information: Age, gender, and other demographic details.
5. Communication Data: Information you provide when you contact us, such as emails, chat logs, and customer service inquiries.
6. Order History: Details about your purchases, including product information, purchase history, and transaction details.
1.2. Automatically Collected Information
We may automatically collect certain information when you visit our website, including:
1. Device Information: IP address, device type, browser type, and operating system.
2. Usage Information: Pages you visit, links you click, and other actions you take on our website.
3. Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. Please refer to our Cookie Policy for more details.
How We Use Your Information
We use the collected information for the following purposes:
2.1. Providing and Improving Services: To fulfill orders, process payments, and provide customer support. We also use your information to improve our products and services.
2.2. Communication: To communicate with you about your orders, promotions, updates, and other relevant information.
2.3. Marketing: To send you marketing materials, newsletters, and personalized offers based on your preferences, with your consent.
2.4. Analytics: To analyze and monitor the use of our website, improve its functionality, and ensure security.
2.5. Legal Compliance: To comply with legal obligations and protect our rights and interests.
3. Sharing Your Information
We may share your personal information in the following circumstances:
3.1. Access and Correction:
You can access and update your personal information by logging into your account or contacting us.
3.2. Communication Preferences:
You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us.
3.3. Cookies:
You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more information.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet is entirely secure, and we cannot guarantee the security of your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.
Contact Us:
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at
Tel: +92 300 0703499
E-mail: info@premierhome.pk
Address: 42 E/1 Ghalib Rd, Block E1 Block E 1 Gulberg III, Lahore, Punjab 54000